Phone systems have traditionally been deployed at a company location, but today the popularity of the cloud makes it a compelling choice. Many multi-site businesses have chosen a combination of both – a hybrid deployment consisting of a premises system at headquarters and the cloud for branch offices and home workers. Voice over IP (VoIP) enables all sites to be interconnected, providing a simplified dialing plan and consistent feature set across all locations under central management.
There are sound reasons why premises phone systems are still favored by many businesses…
- Control – Companies that have a long history of buying and managing their own IT systems may like the control that comes with running technology in-house. For them, a premises voice solution might make the most sense.
- Functionality – If a business needs customized voice features, requires integration with other applications, or wants advanced contact center capabilities, a premises solution might deliver more flexibility.
- Compliance requirements – If an organization is under pressure to achieve uninterrupted communications to satisfy customers, or is under a strict regulatory requirement to do so, a premises system may be the best fit.
- Expense strategy – If a company prefers to make capital investments for infrastructure and depreciate the costs over time, a premises voice solution can be the most advantageous over the long haul.
The cloud can be a good fit for small to mid-sized businesses or an enterprise that needs to connect smaller, remote offices…
- Predictable costs – Cloud voice solutions eliminate the need for an upfront investment in hardware. Costs become an operational expense and are predictable because they are based on the number of users.
- Rapid deployment – IT staff is not needed to buy, install and configure systems, servers and storage. A company orders only what it needs now without having to overbuy to accommodate uncertain future demand.
- Simplicity – With voice-as-a-service, maintenance and support are simplified, and upgrades are automatic. When users pick up the phone, they have the latest version of system hardware and software.
- Pay as you go – Whether a business is growing or needs to scale down quickly, a cloud service can easily adapt to changing needs. Peak demand can be instantly accommodated for functions like conferencing or for temporary seasonal growth, then scaled back as needs change.
Today businesses have the flexibility of deploying a voice communications system either on location or hosted in the cloud – or combining both as a hybrid solution to exploit the best of both worlds. Whatever the choice, VoIP networking makes it all possible and manageable.
PhoneAmerica can help you determine the solution that’s right for your business. Contact your Account Executive or the Sales Dept. at firstname.lastname@example.org or call 610-296-2850, Option 2.