Avoid communication disputes with Tracer, a CTI-enabled digital call recording/logging system. Calls are recorded from start to finish, and Tracer automatically inserts bookmarks in every recording whenever calls are transferred or put on hold. When used together with Call Manager, users have the ability to start and stop recordings or insert bookmarks at important points in a call. Tracer can also help improve your business operations, including training, quality control and customer service.
Tracer Replay, included with Tracer, enables you to easily manage your call recording and retrieval functions. Tracer Replay streams the audio from wherever the recording is stored and allows searching by any collected information criteria.
Additional features include:
- Cradle to Grave Recording, which captures every moment of the call, even while the caller is on hold.
- Look-back Recording, which records an entire conversation, even if the recording was initiated after the call began.
- Call Monitoring, allowing authorized users to monitor calls as they’re happening, whether those calls are being recorded or not.
- Selective Recording, which records specific or random extensions, groups of extensions, or every extension.