Mitel Support Q&A Regarding its Purchase of Toshiba

With Toshiba’s surprise exit from the telecom market, Mitel has stepped in, acquiring Toshiba Telecom’s assets and support obligations. The deal has been completed. To keep you informed on Mitel’s obligations, here are answers to some frequently asked questions.

Watch the video: Mitel VP Mike Conlon talks about the Toshiba acquisition

What you need to know now…

1. Who is Mitel?
Mitel is a global market leader in UC and collaboration solutions, serving more than 60 million business users in more than 100 countries. Mitel supports the communication needs of the smallest business to the largest enterprises – both in the cloud and on premises.

2. What exactly has Mitel acquired from Toshiba?
Mitel acquired certain assets, inventory, and support obligations from Toshiba’s unified communications business, specifically:

  • IPedge platform (premises-based IP PBX and IP phones)
  • Strata CIX communications platform (digital hybrid solution)
  • VIPedge platform (cloud version of IPedge)
  • Associated peripherals and applications

The transaction also includes an agreement to provide product and service continuity. To accomplish this, a number of key Toshiba sales, support, and R&D employees have joined Mitel to serve existing Toshiba customers and partners.

3. What changes should customers expect and when?
It is business as usual for Toshiba customers and partners. Continue to follow the same processes as before with respect to service, support, and fulfillment for Toshiba products.

Any changes to products, programs, or processes resulting from the acquisition will be communicated to you by PhoneAmerica well in advance.

4. Are my current contracts with Toshiba still valid?
Yes, contracts will remain valid. Mitel is now responsible for fulfilling all contracts immediately.

5. Will my warranties still be in effect?
Yes, and this includes the SUS (Software Upgrade and Support) plan. And Mitel is now accepting extended warranties.

6. Will any service quality/policies change?
No. Mitel is as committed as Toshiba in delivering quality products and services to its partners and customers. You can expect the same or better quality of support from Mitel.

7. Will Toshiba inventory levels remain the same?
Inventory levels fluctuate with all businesses; however, Mitel is confident it can ensure continuity of supply for the foreseeable future.

8. Will quotes I received on Toshiba solutions still be honored?
Yes, if they are backed by Toshiba or an accredited partner.

Going forward…

As a Toshiba customer, why should you consider staying with PhoneAmerica and Mitel for the long term?
Mitel is enabling Toshiba customers to not only extend the life of their products but also to make a graceful transition to next-generation technologies, with access to Mitel’s entire line of premises, hybrid, and cloud-based platforms and applications.

As a major global player in the unified communications and collaboration industry, Mitel is a well-established, stable business. The company has a strong vision, mission, and customer-first focus, and it is investing heavily in technology for the future with new products and technologies in the pipeline.

As you assess your next steps, we’re confident you’ll want to continue to work with PhoneAmerica. Our team has a proven reputation for high performance and decades of stability. Together, PhoneAmerica and Mitel will ensure your Toshiba system is supported now and in the future.

Please contact us today if you have any questions: (610) 296-2850 or


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