10 Ways Business VoIP Offers More for Less

Today’s businesses require more efficient and cost-effective communication solutions to serve customers better and to respond faster to changing markets. Switching from analog landlines to digital VoIP over a broadband Internet connection offers a number of transformative benefits for businesses of any size…

  1. Easy implementation: You do not need a sophisticated infrastructure to implement VoIP. In fact, with a cloud-based system, you are freed from the cost and burden of constant maintaince and upgrades. The host provider does all this for you.
  2. Easy management: Standard features and capabilities are easy to configure by accessing a secure portal with your web browser.
  3. Easy customization: You can opt for specialized features like call routing, video call conferencing, and mobile device forwarding simply by enabling them through your web browser.
  4. Easy scale-up: Smaller businesses can scale up their operations quickly as they grow or as they need to adapt to fluctuations in seasonal demand.
  5. Easy collaboration: Unified communication solutions offer social collaboration, communication, sales and management tools. Colleagues can be in different cities, but can collaborate on one document in real time.
  6. Easy integration: Hosted VoIP systems can be easily integrated with applications like Outlook, Salesforce and more. When integrated with voicemail, messages can be accessed from remote locations – even transcribed to text and forwarded to others via email.
  7. Easy call feature usage: VoIP supports all the call features of traditional phone systems, and then some. Employees can hold and transfer calls, have conference calls, or automate calling menus. They can also send virtual faxes with their VoIP phone, without the need to print and feed it to a separate fax machine.
  8. Easy portability: Travelling employees can use a softphone app on their notebook computers to access office features and functionality.
  9. Easy disaster protection: Instead of investing in spare lines, redundant sub-systems and uninterruptible power sources, you can rely on the host provider for ensuring fail-safe VoIP service – even to the point of rerouting calls via another data center.
  10. Easy payment: You just pay for high-speed Internet and a monthly subscription based on the number of users. You can select from a variety of feature-rich desktop IP phones that may be purchased separately or bundled into the monthly subscription.

PhoneAmerica is ready to help you determine if VoIP is right for your business. When you’re ready, we will take care of all the setup details for you.

Contact us today: (610) 296-2850 or creimel@phoneam.com.

 

How the Cloud is Changing Business Communication

With advancements in technology new business solutions like the cloud allow for greater work efficiency, security and cost savings. Businesses that fail to take advantage of cloud communication services risk falling behind while smarter companies are surging ahead.

There are several important ways the cloud is changing the way businesses communicate…

Makes remote work possible – Many businesses today operate from different locations, so the ability to collaborate through audio and video conferencing and real-time chat and call apps is becoming essential for continued success. This is especially true for companies that are decentralizing work by hiring more full-time remote employees. The cloud also gives these companies greater flexibility to hire talent from anywhere, including international locations.

Allows work on multiple devices – Cloud applications can work on any type of device, making information stored in the cloud accessible from mobile devices as well as desktop computers. Depending on the speed of the connection, even mobile users can run data-heavy applications and exchange large files easily. Office phone features, email and other services can sync between devices so employees can do business virtually anywhere with their preferred device.

Gives small businesses a competitive edge – Cloud services level the playing field, allowing smaller businesses to compete with bigger companies. Small businesses can start small, and gradually increase their usage over time, depending on their growth trajectory. Cloud communication services are also self-managed so businesses don’t typically need full-time IT staff to set up and maintain things. This allows them to deliver results faster, cheaper and with higher quality, enabling them to compete and win against larger firms.

Eliminates need for traditional phone system – With IP phones, the cloud provider hosts, maintains and upgrades all of the phone system technology, eliminating the need for a premises PBX. Setting up and configuring the system is self-managed through a web browser.  In this way, new lines and features can be easily added with virtually immediate availability.

Technology is flexible and cost-effective – Companies get their own piece of the cloud within a shared infrastructure. This solution is for organizations that value flexibility, managed security and affordability. Instead of an upfront capital investment, they simply pay a monthly fee on a per-user basis.

Others opt for a private cloud managed in-house by their own IT team. This gives them exclusive access and more control over their cloud infrastructure.

A hybrid solution uses both private and public infrastructure. The company’s IT team takes care of a part of the in-house cloud, while the rest is off-site. That way, a business can manage sensitive data like customer files in-house, but store less-sensitive information with a third party.

The demand for cloud communication services is growing. It’s just a matter of figuring out what kind of solution is best for your business. PhoneAmerica is ready to help you review the implementation choices. Contact us today: (610) 296-2850 or creimel@phoneam.com.

Mitel Support Q&A Regarding its Purchase of Toshiba

With Toshiba’s surprise exit from the telecom market, Mitel has stepped in, acquiring Toshiba Telecom’s assets and support obligations. The deal has been completed. To keep you informed on Mitel’s obligations, here are answers to some frequently asked questions.

Watch the video: Mitel VP Mike Conlon talks about the Toshiba acquisition

What you need to know now…

1. Who is Mitel?
Mitel is a global market leader in UC and collaboration solutions, serving more than 60 million business users in more than 100 countries. Mitel supports the communication needs of the smallest business to the largest enterprises – both in the cloud and on premises.

2. What exactly has Mitel acquired from Toshiba?
Mitel acquired certain assets, inventory, and support obligations from Toshiba’s unified communications business, specifically:

  • IPedge platform (premises-based IP PBX and IP phones)
  • Strata CIX communications platform (digital hybrid solution)
  • VIPedge platform (cloud version of IPedge)
  • Associated peripherals and applications

The transaction also includes an agreement to provide product and service continuity. To accomplish this, a number of key Toshiba sales, support, and R&D employees have joined Mitel to serve existing Toshiba customers and partners.

3. What changes should customers expect and when?
It is business as usual for Toshiba customers and partners. Continue to follow the same processes as before with respect to service, support, and fulfillment for Toshiba products.

Any changes to products, programs, or processes resulting from the acquisition will be communicated to you by PhoneAmerica well in advance.

4. Are my current contracts with Toshiba still valid?
Yes, contracts will remain valid. Mitel is now responsible for fulfilling all contracts immediately.

5. Will my warranties still be in effect?
Yes, and this includes the SUS (Software Upgrade and Support) plan. And Mitel is now accepting extended warranties.

6. Will any service quality/policies change?
No. Mitel is as committed as Toshiba in delivering quality products and services to its partners and customers. You can expect the same or better quality of support from Mitel.

7. Will Toshiba inventory levels remain the same?
Inventory levels fluctuate with all businesses; however, Mitel is confident it can ensure continuity of supply for the foreseeable future.

8. Will quotes I received on Toshiba solutions still be honored?
Yes, if they are backed by Toshiba or an accredited partner.

Going forward…

As a Toshiba customer, why should you consider staying with PhoneAmerica and Mitel for the long term?
Mitel is enabling Toshiba customers to not only extend the life of their products but also to make a graceful transition to next-generation technologies, with access to Mitel’s entire line of premises, hybrid, and cloud-based platforms and applications.

As a major global player in the unified communications and collaboration industry, Mitel is a well-established, stable business. The company has a strong vision, mission, and customer-first focus, and it is investing heavily in technology for the future with new products and technologies in the pipeline.

As you assess your next steps, we’re confident you’ll want to continue to work with PhoneAmerica. Our team has a proven reputation for high performance and decades of stability. Together, PhoneAmerica and Mitel will ensure your Toshiba system is supported now and in the future.

Please contact us today if you have any questions: (610) 296-2850 or creimel@phoneam.com.

 

Can VoIP Work for Your Company?

VoIP phone systems are going main stream among businesses of all types and sizes, and are on track to replace the traditional PBX. The reasons are clear: in addition to cost savings, VoIP phone systems offer powerful capabilities that improve productivity, efficiency and management to help businesses become more responsive and competitive.

VoIP systems send voice calls over data networks using the Internet Protocol (IP) – the same technology that moves text and images around the Internet. These phone systems convert voice conversations into data, which is compressed and organized into packets, then prioritized for routing over the network. The packets are sent over data networks until they reach their destination, where they are arranged into their original sequence, decompressed and turned back into voice for the recipient.

Why Change?

As many businesses have discovered, VoIP solutions not only slash local and long distance bills, they also provide far greater functionality. All communications – voice messages, faxes and e-mails – may be stored in a universal mailbox that can be accessed anytime from a phone or PC. Remote telephone access can be used to play back voice messages and reroute fax and email messages to any person anywhere. Users can even have email messages read to them using text-to-speech technology.

If you manage a PBX phone system, you may have grown weary of the expense and hassle of relying on a vendor to take care of common moves, adds, and changes. VoIP phone systems make it easy and economical to move people around. It’s often as easy as plugging the phone into a wall jack at another location. The move is recognized by the VoIP system automatically.

Many businesses find it difficult to access the information their phone systems generate. With a click of the mouse, you can access the VoIP system’s browser-based management reports. Call detail records are saved in a single database, enabling information at any location to be easily and conveniently gathered. In addition to being able to track calls and improve customer service, this kind of reporting can help you quantify the cost savings of the VoIP phone system.

Your business is a good candidate for a VoIP solution if it currently has separate voice and data networks, as well as separate personnel and budgets for maintaining these services.

If your business seeks simplicity and ease of use to increase productivity and contain costs, or if it incurs extra expense when integrating new office employees, remote staff, or teleworkers into the current phone system, a VoIP solution makes all this fairly easy to handle through a web browser.

If your business wants to become more competitive by better managing calls and capturing every opportunity when the phones ring, a VoIP solution offers essential features such as voice mail, auto attendant and automatic call distribution with intelligent routing. With easy access to management information, you can measure personnel performance, customer satisfaction, spending, and return on investment.

Getting it Right

It is important to make the right decision when evaluating VoIP solutions. You’ve been using tried-and-true features with your current telephone system, so ensure that the new system will continue to support what you need. Make sure the VoIP solution you select can do it all now, or can be upgraded in the future when you grow and need important new capabilities.

Determine how the new system would transform work in your company. Is there support for real-time collaboration, presence, plug-and-work for remote employees, and multimedia communications? How can these capabilities improve how your business operates?

Also look for location transparency, integration with mobile devices, and visual access to call handling features.

After you have researched and narrowed down the number of vendors, schedule a demonstration and meet the people you will be partnering with for the life of your new system. If the performance of the VoIP solution meets your expectations and the price is right, you’re now ready to negotiate a timetable for the VoIP deployment – Cloud, Premises, or Hybrid – that best supports your organization’s requirements.

Let PhoneAmerica step you through the VoIP deployment options, recommend the best approach for your business model, map projected savings, and manage the roll out for you.  Contact us today at (610) 296-2850.

 

It’s Your Call… Cloud, Premises or Hybrid

Phone systems have traditionally been deployed at a company location, but today the popularity of the cloud makes it a compelling choice.  Many multi-site businesses have chosen a combination of both – a hybrid deployment consisting of a premises system at headquarters and the cloud for branch offices and home workers. Voice over IP (VoIP) enables all sites to be interconnected, providing a simplified dialing plan and consistent feature set across all locations under central management.

Premises

There are sound reasons why premises phone systems are still favored by many businesses…

  • Control Companies that have a long history of buying and managing their own IT systems may like the control that comes with running technology in-house. For them, a premises voice solution might make the most sense.
  • Functionality If a business needs customized voice features, requires integration with other applications, or wants advanced contact center capabilities, a premises solution might deliver more flexibility.
  • Compliance requirements If an organization is under pressure to achieve uninterrupted communications to satisfy customers, or is under a strict regulatory requirement to do so, a premises system may be the best fit.
  • Expense strategy If a company prefers to make capital investments for infrastructure and depreciate the costs over time, a premises voice solution can be the most advantageous over the long haul.

Cloud

The cloud can be a good fit for small to mid-sized businesses or an enterprise that needs to connect smaller, remote offices…

  • Predictable costs Cloud voice solutions eliminate the need for an upfront investment in hardware. Costs become an operational expense and are predictable because they are based on the number of users.
  • Rapid deployment IT staff is not needed to buy, install and configure systems, servers and storage. A company orders only what it needs now without having to overbuy to accommodate uncertain future demand.
  • Simplicity With voice-as-a-service, maintenance and support are simplified, and upgrades are automatic. When users pick up the phone, they have the latest version of system hardware and software.
  • Pay as you go Whether a business is growing or needs to scale down quickly, a cloud service can easily adapt to changing needs. Peak demand can be instantly accommodated for functions like conferencing or for temporary seasonal growth, then scaled back as needs change.

Hybrid

Today businesses have the flexibility of deploying a voice communications system either on location or hosted in the cloud – or combining both as a hybrid solution to exploit the best of both worlds. Whatever the choice, VoIP networking makes it all possible and manageable.

PhoneAmerica can help you determine the solution that’s right for your business. Contact your Account Executive or the Sales Dept. at sales@phoneam.com or call 610-296-2850, Option 2.

4 Steps To An Enterprise Phone System

When it comes to purchasing an enterprise phone system, one must look into a number of factors to make sure that the system that is purchased is, after all, worth its cost, and that your investment does not go south.

One must remember that there are a number of systems that come up with value-added features. This has a two-sided effect. While on one hand, this offers a lot of options to the customer, on the other, this may leave them confused. In the process, they may either end up purchasing a system that is too expensive and not needed or something that falls short of expectations. Hence, it is imperative that factors that need to be looked into are understood and handled well.

Is The Enterprise Phone System Scalable?

Scalability is one of the most important factors that needs to be considered when purchasing an enterprise phone system. Does the system give the option of adding or removing users as and when needed? For instance, when businesses shrink, the number of users might become less, while, when it grows, there is a need to add more. One needs to make sure that the enterprise phone system is open to this changing business scenario and can adapt to it accordingly.

Is It VoIP-based?

Also, one needs to make sure that the phone is VoIP technology-based. Business VoIP phone systems are all abuzz these days. These devices come with strong value-added features and are also much less expensive than their analog counterparts. Analog technology is gradually becoming obsolete and the VoIP-based technology is the face of new communication. It is thus imperative to make sure an enterprise phone system is purely based on VoIP technology before cutting the check.

Is The System Premise-based or Hosted?

Once you have decided to opt for a VoIP-based system, you need to decide whether it should be premise-based or hosted. In the case of a hosted VoIP service, one just has to plug in the VoIP phone into the Internet and that will be it! The service will be taken over and managed by a 3rd party service provider.

However, for a premise-based device, things are a bit different. In order to operate a premise- based device, one needs to have an IP-PBX or an IP-Private Branch Exchange along with VoIP phones. An IP-PBX box can be expensive unless your requirements are different, unique, and can offset the cost.

How Costly Is The Equipment?

The next step involves determining how costly the equipment is. This is applicable not just for regular phones but also for the IP-PBX phones. In the case of the hosted VoIP route, your computers can double up as end devices. If you make a lot of calls, as well as long calls, an IP capable phone is a better option.

Though there are other factors that need to be taken into account, one needs to keep in mind these four basic features to look into, one by one, before procuring an enterprise phone system.

Reliable Enterprise Phone System Through PhoneAM

At Phone America, we have the knowledge and experience to prepare a blueprint for your shift to VoIP based Phone System. Call us today and we will guide you through the whole process.

Phone America Corporation is a leading supplier of advanced telecom systems for small and large businesses. We serve as a single point of contact for today’s growing communication needs, offering a wide range of telephone equipment, contact center solutions, wiring, surveillance systems, telephone cost accounting systems, and voice processing systems.

Call (800) 836-3601 for a free evaluation of your current system and the system you will need to carry your business into the FUTURE.

Small Business VoIP – 7 Success Points

More and more businesses today are shifting towards small business VoIP based telecommunication systems, replacing their age-old traditional PBX-based telephones. Frankly speaking, VoIP is one of the greatest things that have happened in the world of telecommunication.

This new communication technology has revolutionized the way we communicate with people and at hardly any cost. When we talk about the propensity of modern small businesses VoIP, there are several reasons behind it. Here are 7 of them.

(1) Business Continuity With Small Business VoIP

Small Business VoIP based telecommunication systems enable business activities to be carried out continuously without any stop, if needed, even 24×7. In case there is any external influence that can interrupt the business such as a natural calamity, fire, or other mishaps, all the call data as well as information can be stored safely. However, one thing that needs to be taken into account is that the devices need to be safeguarded. In other words, the telephones need to remain functional. If so, the incoming calls can be transferred to an alternative safe device such as a mobile number. This makes sure that the business activities run unaffected even in an emergency.

(2) Flexible Hours From Remote Locations

The concept of working from remote places or places away from the office like home and other locations is gaining momentum and this can be attributed to the growth of small business VoIP based communication systems. VoIP will allow the employees to handle virtual phone numbers from anywhere in the world, regardless of the time of day or night. This offers a tremendous flexibility of working from places of their choice.

(3) Scalability Benefits

Every healthy business grows with time. Small business VoIP-based technology functions on a peer-to-peer basis. That means it is possible to quickly add to the scale or magnitude of operations, by scaling up the infrastructure as per the requirements of the business. Even if a business shifts locations, it is fairly easy to take down the system from one address and set it up at another.

(4) Capital Saving

When it comes to taking or making internal or peer to peer calls, small business VoIP based systems cut the price by more than half, making sure these calls do not become detrimental to the business and turning the communication system ineffective. This means, all the internal calls, like calls from one floor of an office complex to another, can be made at no cost thus saving costs for the businesses.

(5) Superior Audio Quality

Small business VoIP systems use more bandwidth in comparison with the traditional telephone-based communication systems. This ensures that the VoIP based communication delivers a much better quality audio, which is called HD or High Definition telephony. In fact, VoIP provides much clearer as well as crisper quality of sound, resulting in better customer satisfaction.

(6) Easy to Upgrade

When there is a need to upgrade, there is simply no need to incur any capital expenses. The users will be able to incorporate the same existing VoIP system that is hosted in the cloud to receive the upgrades.

(7) Conferencing Options

Small business VoIP comes with a wide range of collaborative features, which allow the businesses to hold conferences with clients or employees without having to have them all in the same location. The conferences can be held with the participants in different locations and for an unlimited period of time at no extra cost. This helps businesses to communicate with various business units, business associates, stakeholders and clients who might be scattered in various locations all over the world.

Reliable Small Business VoIP Through PhoneAM

At Phone America, we have the knowledge and experience to prepare a blueprint for your shift to VoIP. Call us today and we will guide you through the whole process.

Phone America Corporation is a leading supplier of advanced telecom systems for small and large businesses. We serve as a single point of contact for today’s growing communication needs, offering a wide range of telephone equipment, wiring, surveillance systems, telephone cost accounting systems, and voice processing systems.

Call (800) 836-3601 for a free evaluation of your current system and the system you will need to carry your business into the FUTURE.

Grievances of IP Phone System Users

VoIP is the new–age technology. There is no doubt about it. More and more businesses are opting for this new mode of telecommunication. It is cost effective and, more importantly, it is based on Internet or IP technology. Besides, it molds various modes of communications into one. However, the thing is that an IP phone system is not without is its own issues. It has its own share of limitations, and these limitations can lead to grievances for its users.

Let’s look into some of the issues that the users of VoIP raise.

Voice Quality of IP Phone System

It is a fact that VoIP-based technology delivers a superior quality of voice. However, this only becomes a reality when two conditions are satisfied. Firstly, phones of the callers as well as the receivers need to support HD codec. This means, the calls involving the PSTN technology do not qualify to enjoy the benefit of IP phone system. When you use PSTN technology phones, the voice quality drops. Thus, this provokes a lot of concerns from IP phone system users. This particularly happens when one calls people without VoIP technology.

The other condition is that the bandwidth, which is used to complete the call, is sufficient enough to transfer the HD data. In most of the cases, users meet the second condition when they have an unlimited plan with a good bandwidth speed. When the voice traffic shoots up in terms of volume, so does the demand for bandwidth. Thus, IP phone system traffic gets affected. This gives rise to call drops and other associated instances. Naturally, when this happens, users raise their concerns and demand this issue to be addressed and solved.

Call Delays in IP Phone System

VoIP communication gets delayed with limited resources. This mainly happens when there is a poor and ineffective management of bandwidth and is not necessarily a shortcoming or fallacy of IP phone system. Regular PSTN lines are generally dedicated. This means these lines cannot be used for any other purpose. However, in the case of IP phone system, since there are no dedicated lines, other traffic interferes with the VoIP bandwidth. This affects the quality of performance. In order to stop that from happening, a sophisticated mechanism for traffic control must come into effect.

Power Outages

Another shortcoming of IP phone system that raises grievances from the part of the users is that the technology is fully dependent on electricity. Thus, if by any chance there is a power disruption or outage, the IP phone system connection gets snapped. This mainly happens as the modems, VoIP servers as well as the other infrastructure and equipment depend entirely on the availability of power.

The solution to this issue, of course, is ensuring that there is enough redundancy as well as an adequate system backup. These two factors ensure that the voice traffic keeps flowing. Thus, these are certain occasions when the calls drop or the quality deteriorates, thereby upsetting the IP phone system users.

In spite of the fact that IP phone system comes up with a lot of value-added features and never before seen advantages, it does have its own limitations. These limitations cause enough frustration to the users, thereby letting them raise grievances against a new age technology that has taken the world of telecommunication by storm.

A lot depends on the VoIP service provider. If a particular service provider gathers users beyond their capability, they will not be able to deliver quality. They might be ready to accept that a percentage of their users will be unhappy. But, you certainly do not want to be in that percentage. Choose your service provider carefully after understanding what they are offering, and their infrastructure and service capabilities.

Reliable IP Phone Systems Through PhoneAM

At Phone America, we have the knowledge and experience to prepare a blueprint for your shift to VoIP. Call us today and we will guide you through the whole process.

Phone America Corporation is a leading supplier of advanced telecom systems for small and large businesses. We serve as a single point of contact for today’s growing communication needs, offering a wide range of telephone equipment, wiring, surveillance systems, telephone cost accounting systems, and voice processing systems.

Call (800) 836-3601 for a free evaluation of your current system and the system you will need to carry your business into the FUTURE.

VoIP Providers & Top 10 Vulnerabilities

Security has always been a debatable point for VoIP providers. Since it’s an Internet-based communication technology, it is vulnerable to various security threats. However, with a little caution and adherence to standard procedures, VoIP providers can safeguard you against vulnerabilities. In this article, we will be taking a look at a few vulnerabilities that could plague VoIP.

  1. Lack of adequate data verification: Insufficient data verification can make VoIP extremely vulnerable to security breaches and VoIP providers need to keep this in mind.
  2. Flaws in the execution: VoIP registrations and services are dependent on standard database operations. If there are flaws in the execution of SQL queries while fetching user data such as names and passwords, it can open up the system to unwanted threats. Poor input filtering and programming practices are a great problem during VoIP implementation.
  3. Flaws in the manipulation of pointer/array/string: Protocol messages like SIP, SDP, H.323, RTP, MGCP, and SRTP can contain malformed packets. These often include boundary-value conditions and buffer-overflow attacks. The attacker can easily take control of the internal process when inputs provided by them get written all over internal memory data.
  4. Low resources: VoIP services implemented in embedded devices with lower processing capability and memory can be easily shut down by the attackers.
  5. Lower bandwidth: Often, VoIP providers offer services that cannot handle a higher call load because of lower bandwidth. The problem can’t be detected if the number of subscribers is lower. However, when there is a higher call volume, VoIP services operating on lower bandwidth can completely shut down.
  6. Flaws in resource or file manipulation: Insecure access to files is a common mistake during VoIP implementation. This stems from poor and insecure programming constructs.
  7. Password management: The SIP URL or phone number along with the password is the only way to access VoIP service. Passwords are stored in the server or client machines. Anyone with access to the server or client machine can use the password to use the VoIP services.
  8. Privileges and permissions: All the resources need to be provided with adequate protection from the platform, network, and network related threats. VoIP services do not need administrative password or privilege to run. Hence, extra protection must be ensured.
  9. Certificate and authentication errors: All devices and users need to be authenticated. User authentication is also needed to manage devices that run VoIP services. Hackers often tend to use the Registration flaw in SIP to falsely register themselves as a valid user.
  10. Packet collision and poor connection quality: Packet loss within the data infrastructure is an indication that the network is not ready for VoIP implementation. VoIP providers should check for Network jitter and latency because these will be revealed as soon as VoIP is implemented.

Dependable VoIP Providers Through PhoneAM

At Phone America, we have the knowledge and experience to prepare a blueprint for your shift to VoIP. Call us today and we will guide you through the whole process.

Phone America Corporation is a leading supplier of advanced telecom systems for small and large businesses. We serve as a single point of contact for today’s growing communication needs, offering a wide range of telephone equipment, wiring, surveillance systems, telephone cost accounting systems, and voice processing systems.

Call (800) 836-3601 for a free evaluation of your current system and the system you will need to carry your business into the FUTURE.

10 VoIP Industry Trends

In VoIP industry trends, we will look at the industries where VoIP is used effectively.

IP telephony or VoIP is now used extensively in organizations for the convenience and efficiency it provides. Apart from the reduction in overall telephone bills, there are other important reasons that are attracting business to VoIP.

The cost and feature advantages of VoIP have attracted a number of businesses to implement and switch over completely from PSTN. Let us see which industries are using VoIP effectively, and have benefited from the technology.

Hotel Industry

In hotels, guests check-in from all over the world. It is natural that they need to make international calls. With PSTN most guests were subject to horrendous bills. With VoIP, the hotels are able to provide much less expensive call rates for international calls. Hotels are generally voice heavy in communication. They can use VoIP extensively for their own calls. Hotels are one of the most effective users of VoIP and comes right top of VoIP industry trends.

Sales and Distribution

In sales and distribution, communication is very important. Especially in logistics where one needs to keep track of what is going on in in real time, VoIP proves very useful. With auto attendant services, while someone is managing one area, they can hold the call from another area. Apart from this, it VoIP has minimized their call costs to nearly half or less enabling more communication.

Education Sector

Good communication is imperative to any institution. With VoIP, the cost to communicate with the various departments has reduced. Also, one does not have to call the PBX system to get to another department. VoIP has made things simpler for the teachers, students, and associates. Now, schools can arrange for exam preparation series over the phone and they will not be costly.

Real Estate

Although they mainly work with engineers and contractors, realtor too need to communicate. They need to be accessible to their clients. When clients need any information, they will want to reach their real estate agent. This is possible with VoIP, and communication has become affordable and cheaper. With ‘Find Me Follow Me’ feature, a client can reach their agent anytime, anywhere. Even the agents can be assured that they will not miss any call.

Legal Services

Legal services are also voice heavy. Lawyers need to talk to their clients to understand the case. By adopting VoIP, legal services have become more flexible as they can call their clients and gather information from different sources. With VoIP, even a small legal firm will be able to manage their communication like big corporate companies. As in other industries, VoIP does lead to costs saving in a big way. Legal Service does need aa lot of voice communication, and leads the pack of VoIP industry trends.

Financial Sector

Financial and banking sector is always in need to call people, either their customers or others in the industry. VoIP has made all these communications, faster, easier, and less expensive.

Healthcare Industries

VoIP comes with different features like virtual receptionist, voicemail transcription, paperless fax, all of which are very useful in Healthcare industries. Whether it’s a big hospital or a small nursing home, VoIP has reduced their telecom costs and made their patient interaction faster. Thus, they can offer better services to their clients.

Insurance Sector

This sector needs calling clients and prospects regularly. Thus, with VoIP, the cost of calling is reduced.

Consulting Services

Consulting services also need regular interaction with customers. VoIP has made this easier as now calling customers will not be an issue. You now have the capability to interact more with your clients and enhance your business.

Information Technology

Finally, this list will be incomplete if it is not mentioned that Information technology has been benefitted by VoIP services. It’s true that VoIP needs IT services, but the reverse holds good as well. One of the largest employers of people, IT services are spread around the world and communication, including video calls are very common. With development spread across multiple office, manager need to be on their toes to meet delivery deadlines. VoIP helps in this through virtual conferences and video conferences. This helps project managers stay on top of their work.

About PhoneAM

At Phone America, we have the knowledge and experience to prepare a blueprint for your shift to VoIP. Call us today and we will guide you through the whole process.

Phone America Corporation is a leading supplier of advanced telecom systems for small and large businesses. We serve as a single point of contact for today’s growing communication needs, offering a wide range of telephone equipment, wiring, surveillance systems, telephone cost accounting systems, and voice processing systems.

Call (800) 836-3601 for a free evaluation of your current system and the system you will need to carry your business into the FUTURE.